One of the scams that we see a fair amount is the computer repair services. They call and tell you that they work for Microsoft or Dell or some other place like that, and they tell you that your computer has sent them a message that it needs to be serviced, and they can help you.
NOTHING could be further from the truth. You can ask all sorts of questions about the computer, but if you know to ask the questions, you already know they are scammers.
But what do you do if you have been victimized by them already?
First- Shut off the computer, and don’t use it any more until it has been cleaned by a professional. Take it there, or have them come to you, but you want to see them fix it. Every time you enter a password, look at a website, or do anything, they capture that information.
Second- Notify every bank, securities company, stock broker, credit card company, or other financial services provider you do business with, ever, that you have been compromised. Tell them about it. They will probably close all existing accounts, and open new ones, with new account numbers, so you are protected.
Third- Obtain a security freeze on your credit reports. This is free, and the directions are on the Federal Trade Commission Website here. Keep your PIN number safe because you will need it to unfreeze your credit.
Fourth- Order your credit reports. You can do this for free, just call 877-322-8228, and the voice response system will gather the information to send you free credit reports.
This will control the damage, and you should be monitoring your information regularly.
If you have a problem, contact a lawyer immediately. WE CAN HELP.
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The rights afforded to you, as a consumer, under the FCRA and the FDCPA means that a corporation or party who has violated your rights may ultimately be made to pay for statutory damages, actual damages, and your legal fees. Therefore, if we agree to represent you in any case, you won’t pay any attorney’s fees unless we are successful and we recover on your behalf. We are here to serve and have assisted many consumers TO enforce their legal rights. Let us try and see if we can help you too. That means you pay no fee in your case unless we recover.
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Krumbein Consumer Legal Services, Inc.
1650 Willow Lawn Drive
Richmond, VA 23230